Frequently asked questions
Direct answers about payment, safety and what we can send.
Who pays Meta?
You pay Meta directly with your own card. Niambie does not take Meta's payment and does not mark it up. We help you add the card and track estimated costs.
Why do I pay Meta separately from Niambie?
Meta charges for messages sent to customers. That is the WhatsApp network cost, not our service fee. Every client has their own Meta account and invoice.
Can I sell medicine through WhatsApp?
No. Meta's rules prohibit selling or promoting prescription drugs, over-the-counter drugs and medical devices through WhatsApp commerce features. Clinics can send reminders and receipts only.
Will my number change?
No. You use your business number. If you also use the WhatsApp Business app on the phone, we can choose a coexistence setup so both keep working.
Can you message all my customers?
Yes, with templates approved by Meta, and only to customers who agreed to receive messages. We respect quiet hours, frequency caps and opt-outs.
What happens if my number gets a poor quality rating?
We reduce or pause sending immediately, tell you, and help fix the messages causing complaints.
Do you use AI to reply to customers?
No. AI is a tool for our staff only: it drafts, translates and summarises. A person reviews and approves everything before it is sent.
Is my data safe?
Niambie is operated by Gahitwen, which processes the data as a processor under Tanzania's Personal Data Protection Act, 2022. You control the data and can request an export or deletion.